Shipping policy
Shipping & Handling
At Studio Hill Designs, every order is packaged with care and attention to detail. Because each piece is part of a limited collection, we take extra time to ensure your order arrives safely and beautifully.
Processing Time
Orders are typically processed within 2–4 business days. You’ll receive an email notification with tracking information once your order ships.
During collection launches or holidays, processing may take slightly longer — we promise it’s worth the wait.
Shipping Rates
We offer flat-rate U.S. shipping for $6.95 on orders under $100.
Orders over $100 ship free within the United States.
Carriers
We primarily ship through USPS and UPS. Shipping times may vary based on your location, but most orders arrive within 3–7 business days after dispatch.
Local Delivery or Pickup
At this time, Studio Hill Designs does not offer local delivery or pickup options.
Order Tracking
You’ll receive a tracking link once your order has shipped. Please allow 24–48 hours for tracking updates to appear.
Lost or Delayed Packages
Once your package has been handed to the carrier, we are not responsible for shipping delays, lost, or stolen packages. If your tracking shows delivered but you haven’t received your order, contact the carrier directly.
If additional assistance is needed, email us at hello@studiohilldesigns.com, and we’ll do our best to help.
International Shipping
We currently ship within the United States only, but international shipping will be available in the future as our brand continues to grow.
Pre-Orders
If an item is labeled “Pre-Order,” please refer to the estimated ship date on the product page. All other items in your order will ship together once the pre-order item becomes available.
Questions?
For any shipping or order inquiries, please contact us at hello@studiohilldesigns.com.