Frequently Asked Questions
Orders & Products
Q: How often do you release new collections?
A: SHD launches a brand-new curated collection every month. Each release includes fresh apparel, art prints, and lifestyle pieces.
Q: Are your products made to order?
A: Yes. Each item is printed on demand when you order, which helps reduce waste and ensures your product is created just for you.
Q: What sizes do you carry?
A: Most apparel comes in unisex sizing (S–3XL). Size availability may vary depending on the style. Please check each product page for size charts
Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 5–7 business days. Delivery times may vary depending on your location and the print provider used.
Q: Do you ship internationally?
A: At this time, SHD ships within the United States. We plan to expand international shipping in the future!
Q: How much does shipping cost?
A: Shipping is free for you. :)
Returns & Exchanges
Q: Can I return or exchange my order?
A: Because our products are printed on demand, all sales are final. Please double-check sizes, colors, and product details before placing your order.
Q: What if my order arrives damaged or incorrect?
A: If your order arrives damaged, misprinted, or incorrect, please contact us within 7 days of receiving it with photos of the issue. We’ll work quickly to resolve it.
Digital Downloads
Q: How do I receive digital products?
A: After purchase, you’ll receive a direct download link by email. You can also access your digital downloads through your order confirmation page.
Q: Can I get a refund on a digital product?
A: Because digital products are delivered instantly, they are non-refundable.
Other Questions
Q: How can I stay updated on new collections?
A: Join our email list for early access to every monthly drop, exclusive previews, and subscriber-only updates.
Q: How do I contact SHD?
A: You can reach us anytime through our Contact Page or by email at hello@studiohilldesigns.com.
